WhatsApp Business API Provider

WhatsApp Business API has two cost components: platform fees (one-time setup + monthly) and Meta's conversation-based pricing. AdelSocial's platform fees start at ₹5,000 (one-time setup for Starter) with no monthly fees for small businesses. Meta charges per 24-hour conversation: Indian Marketing conversations cost ₹0.80, Utility ₹0.30, Authentication ₹0.12, and user-initiated Service conversations are FREE. Business WhatsApp with AI chatbot starts at ₹25,000 one-time. Enterprise plans start at ₹1,00,000 with volume discounts.

WhatsApp Business API is available in 180+ countries. Key markets include: India, Bangladesh, Pakistan, Sri Lanka, UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Egypt, Nigeria, Kenya, South Africa, UK, Germany, France, Italy, Spain, USA, Canada, Mexico, Brazil, Argentina, Australia, New Zealand, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam. WhatsApp is BANNED in China, North Korea, Iran, Syria, and Crimea. Meta's pricing varies by country tier — India has among the lowest conversation rates.

WhatsApp message templates are pre-approved message formats that businesses use to initiate conversations outside the 24-hour service window. There are three categories: Marketing (promotional offers, launches — highest cost), Utility (order updates, shipping, appointments — mid cost), and Authentication (OTPs — lowest cost). Templates require Meta approval (usually 24-48 hours) and must follow strict guidelines (no promotional language in utility templates, specific variable placement rules). AdelSocial handles complete template design, submission, and approval for all clients.

WhatsApp Business API setup takes 2-7 days depending on business documentation readiness. The process includes: Meta Business Manager setup (1 day if docs ready), business verification with Meta (2-5 days — Meta's turnaround), phone number provisioning and webhook config (1 day), initial template approval (1-2 days per template batch), and chatbot/integration build (3-7 days additional). AdelSocial handles the entire setup — you only need to provide business documents (GSTIN, PAN, legal docs) and approve designs.

Yes, but with important rules: (1) You can only message users who have opted in to receive marketing messages (via website form, lead gen ad, or in-chat opt-in). (2) All marketing messages must use pre-approved templates. (3) Each marketing conversation costs money based on country. (4) Users can block or opt out anytime — repeated complaints lower your quality rating. AdelSocial manages opt-in collection, template approvals, broadcast scheduling, delivery analytics, and quality rating maintenance to ensure compliant and effective campaigns.

Yes. AI-powered WhatsApp chatbots can handle 60-80% of customer support queries automatically. We build chatbots using GPT-4, Claude, or Gemini trained on your FAQs, product catalog, policies, and tone of voice. The bot handles order status, product queries, pricing, FAQs, lead qualification, appointment booking, and complaint intake. Complex cases are routed to human agents via multi-agent dashboards. Chatbots respond in 1-3 seconds vs 10+ minutes for human-only support.

WhatsApp Flows (launched by Meta in 2024) are multi-step forms that work inside WhatsApp chat without external websites. Perfect for: lead capture forms, appointment booking, surveys, loan applications, product configurators, and feedback collection. Users complete multi-step inputs natively in WhatsApp — no clicking out to a website. Flows have higher completion rates (60-80%) vs traditional web forms (20-30%). AdelSocial builds custom Flows integrated with your CRM or database.

Yes. AdelSocial integrates WhatsApp Business API with all major CRMs: Salesforce, HubSpot, Zoho CRM, Pipedrive, Freshsales, Microsoft Dynamics 365, Monday Sales, and custom CRMs via API. Integration includes: automatic contact creation from WhatsApp conversations, two-way sync (CRM updates trigger WhatsApp messages), lead scoring based on WhatsApp engagement, agent assignment, and conversation logs stored in CRM for the full customer history.

Yes. Click-to-WhatsApp Ads (CTWA) are Meta Ads that open WhatsApp conversations instead of landing pages. Available on Facebook, Instagram, Messenger, and Audience Network. CTWA ads typically have 3-5x higher conversion rates than form-based lead ads because users continue the conversation naturally in a familiar app. AdelSocial sets up CTWA campaigns, pre-written chatbot responses for ad clickers, lead routing to sales teams, and ROAS tracking from ad to WhatsApp conversation to closed deal.