Data products
Because databases are delivered digitally and instantly, completed downloads are non-refundable. If a delivered file does not match its description (for example, record count or verification rate materially lower than stated), email us within 7 days and we will replace the affected records or refund the difference.
Services
Advance or booking payments for services can be cancelled for a full refund within 48 hours if work has not started. After work starts, refunds are pro-rated to work not yet delivered, as per the project proposal.
How refunds are paid
Approved refunds are credited to the original payment method within 5–7 working days. Email info@adelsocial.com with your order number.
